Refund policy

In accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the user may exercise their right of withdrawal within fourteen (14) calendar days from the date of formalization of the service contract, without needing to provide any justification.

 

To exercise the right of withdrawal, the user must communicate their unequivocal decision to withdraw in writing within this period, by sending their declaration to the address corresponding to the registered office of Solo Gafas S.L. For this purpose, the user has available a withdrawal form model in Annex B of Law 3/2014, of March 27, which amends the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, which can be used if deemed appropriate.

 

Once the right of withdrawal is properly exercised, Solo Gafas S.L. will refund the amount paid within a maximum period of fourteen (14) calendar days from the date of receipt of the corresponding request. The refund will be made using the same payment method employed for the contract, unless otherwise specifically indicated, and in this case, specifying the payment method by which the refund should be made, provided that no expenses are derived from the refund. However, if the service/product contract involved the delivery of goods or materials, WE may withhold the refund until receipt of these items.